Joyvié Health Ltd
Last updated: 25th February 2026
 
1. Who We Are
Joyvié Health Ltd (“Joyvié”, “we”, “us”, “our”) is a company registered in England and Wales under company number 14813976 with its registered office at Suite 501 The Nexus Building, Broadway, Letchworth Garden City, Herts, United Kingdom, SG6 9BL
 
We are the data controller responsible for your personal data collected via this website.
If you have questions about this policy, please contact: info@wearjoyvie.com
 
2. What Information We Collect
We collect personal data when you:

• Register interest as one of our First 300 customers

• Register interest in our Care Home Pilot Programme

• Subscribe to updates

• Contact us via the website

Depending on the form completed, we may collect:

• First name and surname

• Email address

• Phone number (if provided)

• Organisation name

• Job title / role

• Care setting type

• Approximate number of residents using continence products

• UK region or nearest city

• Responses to optional questions about interest or priorities

We do not intentionally collect sensitive health data through our website forms.
 
3. How We Use Your Information
We use your information to:

• Respond to your enquiry

• Arrange conversations about pilot participation

• Provide updates about product launch

• Manage and grow our First 300 community

• Assess regional demand and pilot interest

• Improve our products and services

• Comply with legal obligations

We will not sell your personal data.
 
4. Legal Basis for Processing
Under UK GDPR, we rely on:

• Consent – where you have opted in to receive updates

• Legitimate interests – to respond to enquiries and manage pilot discussions

• Legal obligation – where required by law

You may withdraw consent at any time by contacting us or using the unsubscribe link in our emails.
 
5. Investment-Related Information
If you express interest in our investment opportunity, we may direct you to a third-party investment platform.
We do not process investment applications directly through this website. Any personal data provided via an external investment platform will be governed by that platform’s privacy policy.
 
6. Cookies & Analytics
We may use cookies and analytics tools (such as Google Analytics or similar technologies) to:

• Understand website usage

• Improve user experience

• Measure engagement

You can manage cookie preferences through your browser settings and via our Cookie Policy.
 
7. How We Store and Protect Your Data
We take appropriate technical and organisational measures to protect your personal data, including:

• Secure hosting platforms

• Restricted access to authorised personnel

• Use of reputable third-party service providers

We retain personal data only for as long as necessary for the purposes described in this policy or to comply with legal obligations.
 
8. Sharing Your Data
We may share your data with trusted service providers who help us operate our website and communications (e.g. email marketing platforms, hosting providers).
We require all third parties to respect the security of your personal data and to process it in accordance with the law.
We do not sell or rent your data.
 
9. International Transfers
Where third-party providers are based outside the UK, we ensure appropriate safeguards are in place (such as standard contractual clauses) to protect your data.
 
10. Your Rights
Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Object to processing

• Request restriction of processing

• Withdraw consent

To exercise any of these rights, please contact us at [contact@wearjoyvie.com].
 
11. Children’s Data
Our website and services are not directed at children. We do not knowingly collect personal data from individuals under 16.
 
12. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated date.
 
13. Contact
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Joyvié Health Ltd
Suite 501 The Nexus Building, Broadway, Letchworth Garden City, Herts, United Kingdom, SG6 9B
Contact: info@wearjoyvie.com